User Support Technicians

(NOC 2282)
 

Requirement


  • Completion of a college program in computer science, computer programming or network administration is usually required.
  • College or other courses in computer programming or network administration are usually required.
  • Certification or training provided by software vendors may be required by some employers.

Degrees Associated with This Career

Diploma

Useful Experience/Skills

Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
Evaluate and install computer hardware, networking software and operating system software
Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
Load computer tapes and disks and install software and printer paper and forms
Provide problem-solving services to network users
Implement data, software and hardware security procedures
Perform routine network start up and close down and maintain control records
Perform data backups and disaster recovery operations
Implement network traffic and security monitoring software, and optimize server performance
Respond to requests for help and information from Website visitors and Website designers

Humber Polytechnic
Toronto, Ontario, CA

Related Program(s):
Computer Programming Diploma
Computer Programming and Analysis Diploma; Co-op; Advanced
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Canadian College of Technology and Business
Vancouver, British Columbia, CA

Related Program(s):
Cybersecurity Risk Management with Co-op Diploma; Co-op
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CDI College (Laval Campus)
Laval, Québec, CA

Related Program(s):
Programmer Analyst/Internet Solutions Developer Diploma
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Red Deer Polytechnic
Red Deer, Alberta, CA

Related Program(s):
Computer Programming Diploma
Network Administration Diploma
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CDI College (Calgary South Campus)
Calgary, Alberta, CA

Related Program(s):
Cybersecurity Specialist Diploma
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Conestoga College
Kitchener, Ontario, CA

Related Program(s):
Computer Programming and Analysis Diploma; Co-op; Advanced
Computer Programming Diploma
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Modified on January 26, 2022