| The first part of this conflict management course will provide you with the tools and practice to help you engage in difficult conversations with your supervisor, peers and clients. Learn strategies to turn conflict into collaboration and build the confidence to share new ideas and influence others. During the afternoon you will investigate a Constructive Conflict approach to manage conflict in the workplace. Through the analysis of workplace scenarios, you will examine the source of the conflict, the motivation for the conflict of all parties involved and learn how to work toward building a solution. |