| The Help Desk Support Analyst program provides students with the necessary skills and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support and deal with issues Help Desk Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications including the CompTIA A+ Certification with IT Technician Designation and the Microsoft Certified Desktop Support Technician (MCDST) certification. |
These courses are intended as guidelines. Speak to your guidance counsellor to see what courses are offered at your school.
Admission requirements include a Grade 12 diploma or equivalent or mature student status.
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* We make every attempt to provide accurate information on prerequisites, programs, and tuition. However, this information is subject to change without notice and we highly recommend that you contact the school to confirm important information before applying.