Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers.

In addition to a high school diploma, you usually need a college diploma, government-approved training or other courses, and experience in your field for an occupation in travel and accomodation. You may benefit from occupational certification when available. Most recent entrants have a trade/vocational certificate or community college diploma, and almost 2 in 5 have an undergraduate university degree in this career grouping.